Support Contract

This contract is between: A49 Consultants
(hereinafter referred to as ("The Company")

and

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(hereinafter referred to as "The Client")

Whereby it is agreed as follows:

1) The Company will provide Hardware, Operating System, and Software support for All PC based systems at the offices of The Client or any other UK mainland location as required commencing on full cleared funds payment and signature of this document and with cover and restrictions as detailed in all items below

2) The Company will make its best endeavours on the Clients behalf for a total time of 10 hours, which the Client has purchased in advance for the sum of £240. Work on the Clients behalf cannot be commenced until the Company has received cleared funds.

3) In the event of any PC related problems The Company will endeavour to respond within 8 working hours and endeavour to attend if necessary within 16 working hours (where working hours are 10am to 5pm Monday to Friday). The Company cannot be held responsible for any losses the client may incur as a direct or indirect result of the company's inability to attend within the specified timescale

4) Time included in the total time purchased in item 2 includes telephone technical response, travelling time to and from the Clients offices or other place requested by the Client, technical research time, and attendance time at The Clients offices or other place requested by the Client.

5) When the total time purchased in this agreement has expired then should additional time be required to complete a task already started by the Company then such time is chargeable to the Client separately at the Companies standard callout charging rate in force at the time that the work is undertaken unless the client decides to enter into and pay for a new support agreement at the time this work is required.

6) Should any response require the purchase of hardware/software/operating system/software components to fix any situation arising from it, then the Client will need to obtain such items separately, either under warranty or by cash purchase from the Company or from any other source of their choice. The fitting of the new items is still covered under this agreement provided that sufficient time is available under the contract..

7) This contract can be terminated by the Client for any reason and is subject to the following surrender values. Surrender value within the first month is set at 50% of the fee stated in item 4. Surrender value up to 6 months is set at 10% of the fee stated in item 4. Surrender value beyond 6monts of the term is set at £0.01.

8) The Company can terminate this contract by giving the client 1 months written notice and refunding the fee stated in item 2 on an exact pro-rata basis to the time left under the contract at the time of expiry.

9) Although the Company always endeavours to maintain the Clients data whilst attending to the Clients computers, the Company can accept no responsibility for any loss of data or any consequences thereof.. The Company always advises clients to regularly back up data for its own protection.

10) The Company will accept no responsibility for the costs of any hardware faults developing in the Clients computers whilst in the charge of the Company or at any other time, other than parts supplied by the company and still within their warranty period.